Customer Success Manager (West - Southern California)
About The Position
As a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. The Customer Success Manager will be based in Southern California, and will manage a book of business in the West region. This role involves weekly travel for on-site customer engagements in Southern California and Arizona, as well as occasional travel to conferences and BrainPOP's NYC HQ for attendance at company and team events.
Requirements
- 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
- Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
- Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders
- Experience with software implementations in K-12
- Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management
- Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
- Able to travel to meet and engage customers
Nice To Haves
- A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
- A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts.
- An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
- A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
- An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
- Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.
- Experience in education or as an administrator a plus
Responsibilities
- Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
- Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
- Create accurate pricing proposals that take into account historical customer information.
- Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
- Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
- Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
- Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
- Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
- Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.
Benefits
- competitive pay bands for all other countries based on market standards
- Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company.
- empowering, creative, collaborative, playful, and anchored in learning and growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
