Sr Customer Success Manager

Workday•Boston, MA

1d•$108,200 - $192,200•Hybrid

About The Position

Our rapidly growing software company is searching for a Customer Success Manager for our Healthcare customer base! At Workday, Customer Success is the strategic heartbeat of our growth. We cultivate enduring partnerships by aligning our solutions with our customers’ ambitious business goals. Leading in AI innovation, we guide clients through their digital journey to unlock efficiency and drive measurable strategic impact. As a pivotal member of the revenue organization, the Customer Success Manager (CSM) acts as the primary advocate for our customers, bridging internal teams to streamline success. In this role, you will ensure customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey—meeting them where they are, assisting with evolving needs, and actively monitoring consumption to drive innovation and long-term ROI. Because we are a skills-based organization, we look for candidates who can seamlessly manage ambiguity, drive complex solutions, and cultivate the deep, strategic relationships necessary to navigate this evolving landscape.

Requirements

5+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention.
1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption.
Demonstrates ability to navigate ambiguity, drive strategic solutions, and cultivate deep, executive-level customer relationships.
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Excellent organization, time management, and communication skills
Bachelor degree or equivalent work experience; Business or technical degree preferred
Advanced product knowledge of enterprise software, with the ability to navigate complex customer dynamics and engage effectively with diverse personas including the oCHRO, oCFO, and oCIO.
Ability to travel up to 30%

Nice To Haves

Functional domain expertise with Financials and Supply Chain for Healthcare is preferred

Responsibilities

Serve as a trusted advisor, navigating clients along their Workday path to guarantee demonstrable financial and operational returns.
Build durable relationships by tailoring strategies to distinct company goals, mitigating risks, and advocating internally to enhance retention and expansion.
Provide actionable recommendations and industry-proven practices to help clients maximize their Workday ecosystem and foster ongoing innovation.
Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success.
Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience across the customer lifecycle.
Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.
Build deep, trust-based relationships with executive stakeholders, serving as their voice to advocate for their strategic needs.
Navigate complex challenges with critical thinking and resource coordination to restore alignment and satisfaction.