Customer Success Manager
About The Position
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.
Requirements
- Bachelor’s degree and/or equivalent relevant years of experience
- Minimum of 5 years' experience in a business development or customer success role
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
- Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Proactive and self-motivated with a passion for customer success and a track record of achieving goals
- Valid US driver's license in good standing, required
Responsibilities
- Implements strategies and processes that deliver consistent customer satisfaction and retention
- Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
- Proactively engages and builds relationships with decisions makers and all levels of school district personnel
- Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
- Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
- Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
- Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
