Customer Success Manager - New York (USA)

SoPost•New York, NY

2d•Hybrid

About The Position

SoPost is a leading digital product sampling platform that enables brands to reach and engage consumers through targeted, data-driven product experiences. Our technology allows brands to deliver physical products directly to consumers through digital channels, turning sampling into a measurable marketing channel. Today we work with more than 200 global brands, including many of the largest beauty and CPG companies in the world. Our growth has been recognised across the industry: Top 50 in the Sunday Times Tech Track 100, Winner of the Queen’s Award for Enterprise: International Trade, Named in the Sunday Times Top 100 Places to Work. While our technology is central to what we do, our success is driven by the strength of our commercial team and the quality of the relationships we build with global brands. We are now looking to expand our North America commercial team.

Requirements

2-4 years’ experience in Customer Success, Account Management, Campaign Management or a similar client-facing role.
Strong organisational skills, with the ability to manage multiple accounts, campaigns and deadlines at once.
Excellent communication and relationship-building skills, with the confidence to advise, challenge and influence brand partners.
Commercial awareness, with an understanding of how strong delivery, insight and customer relationships support retention, expansion and long-term account value.
Analytical mindset, with the ability to turn campaign performance and customer insight into clear recommendations.
Strong problem-solving skills, with the ability to identify risks early and work with internal teams to resolve challenges.

Nice To Haves

Experience in digital campaigns, beauty, CPG, sampling, media, CRM or project management tools would be advantageous.

Responsibilities

Own the success, health and growth potential of a portfolio of NOAM brand partners, building strong relationships and understanding each account’s objectives, priorities and risks.
Lead post-sale campaign execution across onboarding, timelines, asset coordination, setup, troubleshooting, reporting, fulfilment coordination and internal stakeholder management.
Advise brand partners on digital sampling best practice, including audience quality, consumer journeys, data capture, measurement and reporting.
Monitor live campaign performance, identifying risks, trends and optimisation opportunities, and working with internal teams to resolve challenges quickly.
Translate campaign results into clear, commercially relevant insights that help brands understand performance, value and recommended next steps.
Partner with Brand Partnerships by sharing account insight, customer needs, retention risks and expansion opportunities that support account planning and long-term growth.
Maintain strong account visibility through HubSpot and internal documentation, ensuring customer context, feedback and key actions are clearly captured.