Customer Success Manager - Mid-Market

Balto • St. Louis, MO

4h • $75,000 - $80,000 • Remote

About The Position

As a Customer Success Manager on our mid-market team, you’ll own the relationship with new and existing customers and make sure they have the help, resources, and insights they need to get the most out of Balto. You’ll drive renewals and expansion, and build partnerships that last. This is a fully remote position, so you can work from anywhere in the U.S.

Requirements

• 4+ years in Customer Success, Account Management, or a related customer-facing role
• Experience managing mid-market or enterprise customer relationships, including contract renewals
• Strong business acumen and a solid grasp of Customer Success practices
• Clear, confident written, verbal, and presentation skills
• The ability to analyze data and summarize it clearly for senior stakeholders
• Strong organization and time management across a full book of accounts
• You use AI in your daily workflow and can point to real examples of how it’s made your work better or faster

Nice To Haves

• Experience with ChurnZero, Salesforce, Gong, or similar CRM and Customer Success platforms
• Experience leading change management or adoption initiatives
• Familiarity with contact centers or AI software

Responsibilities

• Build strong relationships with customers, including C-level leaders, and understand their business goals and success metrics
• Act as a trusted advisor who turns complex technical concepts into clear business outcomes
• Lead ongoing check-ins, business reviews, and renewal conversations
• Give new and existing customers the resources, guidance, and best practices they need
• Find opportunities to increase adoption and usage across customer teams
• Help customers measure and share the value they get from Balto, including ROI and performance impact
• Run the renewal process for your portfolio, including timelines, customer alignment, and execution
• Spot renewal risk early, work with internal teams to resolve it, and identify expansion opportunities
• Track customer health, usage, and engagement to prevent churn
• Identify roadblocks and adoption challenges before they become problems
• De-escalate issues and coordinate solutions to keep customers on track

Benefits

• Medical, Dental, Vision
• 401(k)
• Unlimited PTO
• Learning Stipends
• Career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed