Customer Success Manager, Consumer Electronics

Amazon • Seattle, WA

3d • $80,200 - $101,800 • Onsite

About The Position

This role can be located in one of our approved corporate offices in Seattle, WA. Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services. Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Requirements

• Bachelor's degree
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
• Demonstrated analytical and problem-solving capabilities
• Proficient in Microsoft Excel for use of data manipulation and interpretation
• Excellent written and verbal communication skills

Nice To Haves

• 3+ years of relevant vendor/client-facing experience
• Experience in retail, e-commerce, or technology industries
• Proficiency in data analysis and presentation tools
• Background in project coordination or operational support
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Responsibilities

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving
• Review vendor performance data and prepare summaries for team discussions
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions
• Participate in vendor meetings, managing agendas and driving detailed discussions
• Support project execution by tracking status, identifying blockers, and escalating roadblocks
• Contribute to team knowledge-sharing sessions and process documentation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level