Customer Success Manager

Fitt Talent Partners

About The Position

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. We’re filling this role for a client advancing the future of personalized health through clinical-grade microbiome testing—helping individuals and practitioners uncover root causes and take a more proactive, data-driven approach to gut and vaginal health. About the Company We’re a fast-growing precision health company transforming how people understand and improve their health through advanced microbiome science. Founded by scientists and physicians, the platform uses clinical-grade testing and genomic technology to deliver personalized, actionable insights for both consumers and practitioners—making preventive, data-driven care more accessible. The Opportunity We’re looking for a highly organized, relationship-driven, and proactive Customer Success Manager to own and grow B2B partnership accounts. This role will serve as the primary point of contact for partners post-sale—leading onboarding, driving adoption, and ensuring long-term retention and expansion. You’ll work cross-functionally with Product, Operations, Marketing, and Clinical teams while building scalable systems and playbooks to support a high-quality partner experience.

Requirements

3–5+ years in Customer Success, Account Management, or a related role
Experience managing B2B accounts with structured QBRs and executive stakeholders
Strong analytical skills with experience using CRMs and reporting tools (e.g., HubSpot, Salesforce, Looker, Zoho)
Excellent communication and stakeholder management skills
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable operating in a fast-paced, ambiguous startup environment
High EQ relationship builder with strong communication skills
Strategic thinker and problem solver
Strong cross-functional collaborator and influencer
Process-oriented with a systems mindset
Proactive, detail-oriented, and resourceful

Nice To Haves

Experience in healthtech, diagnostics, biotech, or wellness
Experience building customer health scoring models or dashboards
Familiarity with content creation tools (e.g., Canva, Google Slides) for partner-facing materials
Startup experience or comfort wearing multiple hats

Responsibilities

Own the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansion
Serve as the primary point of contact and trusted advisor for B2B partners
Lead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value delivered
Develop and monitor customer health metrics; proactively identify and mitigate risk
Drive retention and expansion through strong relationship management and performance insights
Track account performance and communicate key trends and opportunities to leadership
Manage and provide oversight to an offshore resource supporting partner operations and customer support
Maintain clean account documentation, success plans, and internal trackers
Build scalable playbooks, templates, and processes to improve efficiency and consistency
Partner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experience
Share customer feedback internally and advocate for improvements that drive retention and growth
Support development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)