Customer Success Manager

Datassential • ,

4h • $90,000 - $105,000 • Remote

About The Position

Datassential is hiring a Customer Success Manager to own a portfolio of strategic and mid-market customers across the full customer lifecycle. The role serves as the primary point of contact and trusted advisor, driving product adoption and value realization through data-driven insights, customer education, success planning, and regular engagement. The Customer Success Manager monitors customer health and proactively addresses risks, works with Account Managers to identify expansion opportunities, and partners across Product, Support, and Sales to resolve issues and advocate for customer needs. The role also documents customer activity and outcomes and contributes to scalable Customer Experience processes.

The position calls for at least five years of Customer Success or Account Management experience, deep food and beverage industry knowledge, and a background in market research, insights, or data analytics. The salary range is $90,000–$105,000 base, plus an annual performance-linked bonus. Datassential describes itself as a remote-first, globally distributed team.

Requirements

• At least 5 years of experience in Customer Success or Account Management.
• Deep food and beverage industry knowledge combined with a background in market research, insights, or data analytics.
• Strong organization, timely communication, and relationship-building skills.
• Ability to translate customer goals into measurable outcomes.
• Comfort working with data, metrics, and customer health indicators.
• Experience with Customer Success and CRM platforms, such as ChurnZero and Salesforce.
• Strong customer lifecycle management experience with B2B/strategic and mid-market accounts, serving as a trusted advisor and primary point of contact.
• Ability to use health metrics and usage insights to guide decisions and prioritize actions.
• Ability to build success plans and account reviews and maintain clear documentation.
• Effective cross-functional collaboration and clear customer advocacy.
• Excellent communication skills for delivering product education, best practices, and strategic guidance.
• Comfort working with customer success tools to track activity, health, and outcomes.
• Process-improvement mindset focused on scalable, repeatable customer success programs.
• Commercial acumen and ability to identify upsell and expansion opportunities in partnership with an Account Manager.

Nice To Haves

• SaaS or B2B technology experience.
• Familiarity with commercial conversations, renewals, and expansion.
• Experience working cross-functionally with Sales, Product, and Support teams.

Responsibilities

• Manage a portfolio of strategic and mid-market customers throughout the customer lifecycle, supporting adoption, onboarding, renewals, and expansion.
• Serve as the internal advocate, primary point of contact, and trusted advisor for assigned accounts.
• Drive product adoption and value realization through regular check-ins, success planning, and data-driven insights.
• Deliver product education, best practices, and strategic guidance tailored to customer goals.
• Create weekly reviews, monitor customer health metrics, and proactively address risks before they escalate.
• Collaborate with Product, Support, and Sales teams to advocate for customer needs and resolve issues.
• Track and document customer interactions, success metrics, and outcomes in Customer Success tools.
• Contribute to process improvements and scalable customer success initiatives.
• Identify upsell or expansion opportunities in partnership with Account Managers.

Benefits

• Affordable medical, dental, and vision insurance, including a no-cost employee-only plan.
• Paid parental leave.
• 401(k) with dollar-for-dollar company match up to 5%.
• Unlimited PTO, recharge days, and a Christmas-through-New-Year break.
• Wellness reimbursement or HQ gym access.
• Employee stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed