Customer Success Manager
About The Position
As a Customer Success Manager at Evotix, you'll be responsible for helping mid-market and enterprise US customers achieve measurable business outcomes from their investment in our EHS software. Acting as a strategic advisor to operational and executive stakeholders, you'll drive adoption, mitigate risk, support successful renewals and uncover opportunities for customers to realise even greater value from the platform. Working closely with Sales, Professional Services, Support and Product teams, you will act as a trusted partner to customers, helping them maximise the value of their investment in Evotix and supporting their ongoing success with our platform. Success in this role comes from combining commercial awareness and consultative problem-solving to turn customers into long-term advocates of our platform.
Requirements
- Experience in Customer Success, Account Management, Consulting, Professional Services or another customer-facing B2B software environment.
- Experience managing complex customer relationships.
- Strong stakeholder management and communication skills.
- Ability to identify customer risks and develop mitigation plans.
- Experience working cross-functionally across multiple teams.
- You must have the legal right to work in the country where the role is based at the time of application.
Nice To Haves
- Enterprise SaaS experience.
- EHS, compliance or risk management knowledge.
- Consulting or professional services background.
Responsibilities
- Build trusted relationships with customer stakeholders and executive sponsors.
- Drive adoption, engagement and value realisation across customer accounts.
- Develop and execute customer success plans aligned to business goals.
- Identify and mitigate customer risks before they impact retention.
- Lead business reviews focused on customer outcomes and success measures.
- Collaborate across Sales, Services, Product and Support teams.
- Support successful renewals and identify opportunities for account growth.
Benefits
- Competitive base salary
- Company-based performance bonus
- Unlimited Annual Leave
- Generous tiered 401k plan
- Employee Assistance Program, including mental health, legal, and financial guidance.
- Educational benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
