Customer Success Manager
About The Position
The Customer Success Manager (CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help them operationalize our products within their business. The CSM collaborates with the Head of Customer Success, as well as leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations. You will be a visible contributor to the Go-To-Market team, bringing urgency, passion, and customer advocacy to every interaction.
Requirements
- 5+ years of experience in Customer Success or similar customer-facing role
- Proven experience managing and closing renewal portfolios of $3M+ annually
- Demonstrated experience generating and closing $250K+ expansion opportunities
- Strong problem-solving mindset with a commitment to seeing issues through to resolution
- Passion for helping customers achieve success
- Strong executive presence and ability to engage customers at all levels
- Ability to influence through persuasion, negotiation, and consensus building
- Exceptional attention to detail
Nice To Haves
- Strong understanding of the Cybersecurity Maturity Model Certification (CMMC) framework, including CMMC 2.0 requirements and assessment processes.
- Familiarity with related cybersecurity and compliance standards such as NIST 800-171, FedRAMP, or DFARS 252.204-7012.
- Experience supporting customers through compliance readiness, audits, assessments, remediation planning, or certification initiatives.
Responsibilities
- Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities.
- Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities.
- Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout.
- Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance.
- Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts.
- Mentor and train junior Customer Success team members as needed.
- Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.
Benefits
- A culture focused on employee growth, including internal promotions and educational assistance
- A fun, engaging workplace with social and community-building activities
- Comprehensive benefits and flexible time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
