Customer Success Manager (CSM) - VC Backed Startups

SignalFire • San Francisco, CA

9d • $125,000 - $200,000

About The Position

Join SignalFire’s Talent Network for Customer Success Professionals at VC-Backed Startups. This is not an application for a specific job, but a way to get on the radar of VC-backed startups that are actively hiring Customer Success/Support talent. SignalFire partners with top early-stage startups shaping the future of technology across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS. We are looking to connect with exceptional Customer Success Managers (CSMs) and Customer Success Leaders passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, providing visibility into exclusive early-stage opportunities.

Requirements

• 3+ years of experience in customer success, account management, or a related function
• Experience at a high-growth startup or SaaS company
• Proven ability to drive renewals, expansion, and customer retention
• Strong relationship-building and communication skills
• Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
• Data-driven mindset with experience tracking NPS, churn, and engagement metrics

Nice To Haves

• Experience working with B2B SaaS, enterprise customers, or technical products is a plus

Responsibilities

• Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
• Develop and execute customer success strategies to drive renewals and expansion
• Act as a trusted advisor to customers, helping them achieve their business goals
• Build scalable customer onboarding, enablement, and support processes
• Collaborate cross-functionally with product, sales, and marketing to improve customer experience
• Develop playbooks and success metrics to measure and optimize customer engagement
• Advocate for customer needs and provide feedback to product and engineering teams
• Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed