Customer Success Manager - SMB

NavVis

14h • Hybrid

About The Position

Do you have what it takes to drive and maximize customer success for our unique products?
As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.
The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

Requirements

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
• 3+ years of experience in B2B customer success, account management, or consulting.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

Nice To Haves

• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)

Responsibilities

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed

Benefits

• It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive compensation package that values the skills and experience you bring
• A competitive health/ vision/ dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees