Customer Success Manager II, SMB (Copy)

RevolutionParts•Tempe, AZ

20h

About The Position

RevolutionParts is seeking passionate and talented individuals to join their team. As leaders in providing streamlined, user-friendly solutions, they empower automotive brands to maximize online sales. Their commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets them apart. This role involves managing a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment. The Customer Success Manager II will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations. This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience. The company also emphasizes AI fluency and the use of modern tooling to improve decision-making, productivity, and quality of work, expecting team members to use AI tools responsibly and ethically.

Requirements

Bachelor’s degree in a relevant field preferred (or equivalent practical experience).
3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
Experience managing a portfolio of customer accounts.
Strong written and verbal communication skills.
Ability to analyze data and provide actionable recommendations.
Experience conducting customer-facing meetings and presentations.
Strong organizational and time management skills with the ability to manage multiple priorities.
Ability to work independently while collaborating effectively across teams.
Experience using CRM platforms such as Salesforce or similar systems.
Proven examples of using AI to improve outcomes in prior roles is expected.

Nice To Haves

Automotive dealership experience.
eCommerce or digital marketing experience.
SaaS customer success experience.
Experience with Google Analytics, Looker, Excel, or reporting platforms.
Familiarity with AI productivity tools and workflow automation.

Responsibilities

Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews.
Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
Conduct account reviews focused on customer goals, business performance, and growth opportunities.
Identify customer risks and proactively execute retention and recovery plans.
Develop and maintain account success plans to drive customer adoption and long-term value.
Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.