Customer Success Manager - Renewals

Rockwell Automation•Montreal, QC

1d•CA$81,600 - CA$122,400•Remote

About The Position

As a Renewal Specialist, you support the renewal execution of customer contracts and subscriptions, partnering with Customer Success Managers, distributors, and internal teams to ensure timely and accurate renewals across the portfolio. You will report to the Team Lead or Regional Manager and may work remotely from anywhere in Canada. Your work will be remote, with some travel to customers sites.

Requirements

Bachelor's degree or equivalent relevant work experience.
Legal authorization to work in Canada.
The ability to travel 10-20% of the time
Bilingual or able to communicate in English (spoken and written).

Nice To Haves

3+ years of experience supporting renewals, contracts, or sales operations
Experience working with CRM tools (Salesforce, Gainsight)
Ability to manage multiple workflows and stakeholders
Work experience in the manufacturing or automation industry

Responsibilities

Support renewal execution across assigned contracts and customer accounts
Coordinate with distributors to initiate and track renewal proposals
Ensure renewal documentation is prepared, organized, and communicated effectively
Track renewal status and provide visibility into renewal progress and outcomes
Support low-touch and distributor-led contract motions
Assist Strategic and Regional CSMs with renewal coordination and execution
Maintain accurate renewal tracking in internal systems
Act as the execution support layer for renewals, not the customer owner
Own renewals where no CSM is assigned or where support is required
Collaborate with distributors to ensure proposals are created and delivered