Customer Success Manager, Programmatic Advertising
About The Position
Blue Bite Media helps brands, agencies, and media partners connect real-world exposure to paid digital activation and measurable outcomes. Our solutions include programmatic media, geofencing, Shadowfencing, omnichannel advertising, and attribution studies across online and offline conversion points. As a Customer Success Manager focused on programmatic advertising and revenue enablement, you will play a direct role in revenue growth by helping turn closed deals into successful paid media campaigns, renewals, and larger account expansion. This role sits at the intersection of customer success, technical account management, programmatic media, sales enablement, and post-sale revenue growth. You will work closely with Sales, Ad Ops, and clients to ensure campaigns are clearly scoped, measured correctly, and positioned for renewal or upsell. The right candidate should understand paid digital media, programmatic advertising, campaign measurement, and attribution well enough to support internal teams and client conversations.
Requirements
- 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role
- Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting
- Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred
- Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents
- Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously
- Ability to explain technical advertising concepts clearly to internal teams and external clients
- Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting
- Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue
Nice To Haves
- Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred
Responsibilities
- Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion
- Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup
- Support technical and measurement-related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions
- Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions
- Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value
- Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions
- Create reusable case studies, one-pagers, performance examples, and sales enablement materials to support active opportunities and renewals
Benefits
- 401(k) savings plan with employer contributions
- medical, dental and vision insurance
- wellness programs
- health savings account
- health care and dependent care flexible spending accounts
- company paid short-term disability and long-term disability
- company paid employee basic life and AD&D insurance
- supplemental employee and dependent life insurance
- optional accident, hospital indemnity and critical illness insurance
- adoption, surrogacy, and fertility benefits and assistance
- commuter benefits
- parental, military, jury duty, and bereavement leaves of absence
- paid time off
- 10 paid holidays per calendar year
- paid vacation days beginning at 80 hours annually
- 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
- tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
- business travel services
- employee discounts
- employee assistance program that includes company paid counseling sessions and legal services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
