Customer Success Manager, Performance Advertising
About The Position
Creatify is seeking a Customer Success Manager focused on performance advertising to ensure clients achieve their desired outcomes. This role involves managing a portfolio of brands and agencies that run paid social advertising at scale. The Customer Success Manager will guide clients through the entire customer lifecycle, from onboarding to renewal, acting as a strategic partner for creative strategies that drive conversions. This position is a blend of account management, media strategy, and creative consulting, requiring hands-on experience with ad accounts and a deep understanding of performance metrics.
Requirements
- 3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform
- Hands-on fluency with paid social advertising — you've worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure
- You understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post-iOS-14 world
- Track record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you drove
- Excellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoon
- Organized and proactive: you run your book like an owner, not a responder
- Comfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too
Nice To Haves
- Experience at an AI, creative automation, or video platform
- Time on the agency side managing DTC, e-commerce, or app-install clients
- Familiarity with creative analytics or ad measurement tools
- You've used Creatify or similar AI creative tools and have opinions about them
Responsibilities
- Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion
- Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill
- Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last
- Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories
- Be the client's voice internally — feed structured insights to product, engineering, and the Studio team on what's working and what's missing
- Build playbooks, onboarding flows, and enablement content as we scale the CS function
- Partner with sales on expansion opportunities and with Studio strategists on managed-service clients
Benefits
- Competitive salary + equity
- Health benefits
- A team that ships fast
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
