Customer Success Manager, Payments

MHC•Burnsville, MN

6d•Remote

About The Position

MHC is seeking a highly motivated and experienced Customer Success Manager, Payments to support and grow our MHC NorthStar Payments Plus customer base. This role is both strategic and hands-on, focused on helping customers successfully implement, adopt, and expand their B2B payment programs. The ideal candidate brings deep expertise in B2B payments, excels at client relationship management, and has a proven ability to drive revenue growth through customer engagement and program expansion. This individual will serve as a trusted advisor to customers while partnering closely with our payment partner, Bottomline to deliver a best-in-class payments experience.

Requirements

Bachelor’s degree in business or other related focus
5+ years of experience in Customer Success, Account Management, or Relationship Management
Strong background in B2B payments, AP/AR automation, or financial technology
Demonstrated success in driving customer growth, retention, and revenue expansion
Experience leading or supporting vendor enrollment campaigns and payment adoption initiatives
Ability to operate both strategically and tactically in a fast-paced environment
Excellent communication and stakeholder management skills
Strong organizational and time management skills, with the ability to manage multiple priorities
Experience working with external partners and managing cross-functional collaboration
Data-driven mindset with the ability to translate insights into actionable recommendations
Experience working with or alongside Bottomline or similar payment network providers
Familiarity with ERP integrations and procurement/AP workflows
Knowledge of electronic payment methods (ACH, virtual card, wire, etc.)

Nice To Haves

Salesforce, Gong, Teamworks, Excel

Responsibilities

Act as the primary point of contact for a portfolio of Payments focused customers
Build and maintain strong, long-term relationships with key stakeholders
Understand each customer's business goals and align payment strategies to drive value
Support customers end to end from sale to onboarding of their payment programs
Lead vendor enrollment campaign kickoffs, ensuring successful program launches
Own the full lifecycle of vendor enablement and electronic payment adoption (ACH, virtual card, etc.) from initial enrollment through ongoing optimization of payment mix to increase efficiency, ROI, and program spend
Identify opportunities to expand payment programs, grow spend, and increase revenue
Serve as a trusted strategic advisor, helping customers optimize and scale their payment programs
Use data and insights to guide customers toward continuous improvement and measurable outcomes
Deliver consistent, proactive communication and reporting to customers
Manage a book of business while ensuring a high level of service across all accounts
Track customer health, adoption metrics, and revenue performance
Work closely with Bottomline as a key payments partner
Maintain regular communication with Bottomline to align on account strategy, performance, and opportunities
Coordinate cross-functional efforts to ensure seamless customer experience
Act as the front line of support for customer questions and program needs
Partner with internal teams (Product, Customer and Sales) and Bottomline to resolve issues quickly and effectively

Benefits

Workplace Flexibility
401(k) Plan with employer match
Medical Plans
Dental and Vision Plans
Daycare and Medical FSA/HSA
Group Term Life Insurance
Generous Paid Time Off (PTO) Policies
Employee Assistance Program (EAP)
Voluntary Benefits Available: Additional Life Insurance, Critical Illness Insurance, Accident, Cancer & Hospital Indemnity Insurance, Legal/ID Shield, Pet Insurance
Parental Leave