Customer Success Manager - NAMER

Multiplier Technologies Private Limited

3h•Hybrid

About The Position

Multiplier is at the forefront of the global hiring revolution, simplifying global hiring and creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. We are backed by top investors and are scaling fast, seeking brilliant enthusiasts to join our team. The future is borderless. Let’s build it together. We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business has demonstrated significant growth in recent years with plans to continue accelerating in the coming years. As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

Requirements

Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
Min 2 years in pure enterprise account/ relationship management
Min 2 of the last 3 years overachieving goals and targets
A people-first, and growth mindset
An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
The ability to work independently, problem-solve proactively, and collaborate effectively
Comprehension of value-based sales
Discipline in Account Planning, Forecasting, and Quota Attainment

Nice To Haves

Previous experience of working in customer success/service
a background at a HR SaaS company
experience in working remotely

Responsibilities

Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
Identifying growth opportunities within your portfolio