Customer Success Manager, Major Accounts

Fullpath•Teaneck, NJ

22h•Remote

About The Position

We are looking for a skilled Customer Success Manager to join our Major Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Major Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position with limited travel requirements and reports to the Associate Director of Major Accounts. The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.

Requirements

Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Responsibilities

Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
Executing a framework to communicate ROI proactively - identifying risks and minimize churn
Analyzing our customers' performance based on data and working with the customers to optimize success
Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
Understanding our customers’ business models and industries to best position adaptive insights to support their business goals