Customer Success Manager - Major Accounts

Quadient • Tampa, FL

1d • $70,000 - $72,000 • Hybrid

About The Position

We're looking for a Major Customer Success Manager to drive customer engagement, retention, and growth across a portfolio of property management customers. In this highly visible role, you'll build trusted relationships, help customers maximize value from our solutions, and partner cross-functionally to deliver exceptional customer experiences. If you thrive in a fast-paced, customer-focused environment and enjoy turning customer success into business growth, we'd love to meet you.

Requirements

• 3+ years of Customer Success, Account Management, or related experience
• Experience in SaaS, technology, or hardware environments
• Strong relationship-building and customer engagement skills
• Experience driving product adoption and demonstrating customer value
• Ability to analyze account trends and translate insights into action
• Comfortable navigating change in a fast-paced, high-growth environment

Responsibilities

• Manage a portfolio of 30-75 property management customers, driving engagement, adoption, and retention
• Lead onboarding, success reviews, and strategic customer check-ins
• Identify growth opportunities and partner with Sales on renewals and expansion initiatives
• Monitor account health and proactively develop success plans to mitigate risk
• Build strong relationships with customer stakeholders and operational leaders
• Capture customer feedback, success stories, and advocacy opportunities
• Lead customer-focused projects and initiatives from start to finish

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed