Customer Success Manager III

Hewlett Packard Enterprise • All, CA

2d • $92,700 - $187,500 • Remote

About The Position

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: We are seeking a Customer Success Manager III to support our customers and business operations in the California area. Job Family Definition: The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio. The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty. Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes. Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience. Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Requirements

• Customer Success Manager III
• Support customers and business operations in the California area.
• Understand customer business objectives, project priorities, and consumption outcomes.
• Orchestrate customer adoption journey to optimize experiences with HPE's portfolio.
• Amplify consumption of HPE solutions.
• Achieve increased metering outcomes.
• Realize maximum value from customer investments.
• Deliver enjoyable customer experiences from onboarding to activation and adoption.
• Drive advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
• Maximize value of as-a-service offerings within the HPE portfolio.
• Guide customers to achieve business objectives and outcomes.
• Engage and manage post-sales customer relationships.
• Identify and help close opportunities that expand HPE’s portfolio reach.
• Deliver incremental business value and outstanding customer experience.
• Apply developed subject matter knowledge to solve common and complex business issues.
• Recommend appropriate alternatives.
• Work on problems of diverse complexity and scope.
• Provide direction to team activities.
• Facilitate information validation and team decision making process.
• Exercise independent judgment within generally defined policies and practices.
• Identify and select solutions.
• Handle most unique situations.
• Seek advice for complex business issues.

Responsibilities

• Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
• Proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment.
• Deliver enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
• Maximize the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.
• Engage and manage the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems of diverse complexity and scope.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion
• Flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed