Customer Success Manager

LinkSquares, Inc. • Boston, MA

2h • $80,000 - $120,000 • Onsite

About The Position

As a Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals. This is a highly visible role where you will blend relationship-building, creative problem-solving, and a growth-oriented mindset to directly impact LinkSquares’ retention and revenue goals.

Requirements

• 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
• Ability to build strategic relationships at various levels, both internally and externally.
• Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
• Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

Responsibilities

• Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
• Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
• Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
• Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
• Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

Benefits

• medical, dental, and vision insurance
• 401k retirement plan with a company match
• equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• flexible paid time off
• generous parental leave
• life and disability insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed