Customer Success Manager II (Professional Sport, North America)

Teamworks

8d • $85,000 - $105,000

About The Position

Teamworks is seeking a driven, collaborative Customer Success Manager II to own relationships with professional customers. This role is crucial for maintaining and enhancing Teamworks’ reputation for strong relationship-building, customer experience, and service in the professional market, serving as a competitive advantage. The Customer Success team manages significant and growing revenue across professional sports, and this role contributes to providing additional value and support as the company expands.

The Customer Success Manager II will partner with current CSMs and manage a customer portfolio for the full suite of Teamworks products, focusing on the professional market. Responsibilities include planning and executing the customer lifecycle for professional teams, encompassing product training, ongoing value delivery, account expansion, and renewal. The role involves collaborating with customers to ensure they achieve their goals, evangelizing Teamworks among professional staff by developing key relationships and deepening product usage, and supporting renewal conversations while identifying cross-sell and expansion opportunities with Sales. Additionally, the position requires analyzing customer data to inform account success, identifying opportunities to increase engagement and drive value, conducting on-site visits during key seasonal windows, and mastering product functionality to communicate technical capabilities effectively to customers.

Requirements

• 3-5+ years experience working in a professional sports organization.
• Hands-on experience using Teamworks products, such as Hub, Performance, or Coaching, as an end-user or admin in a pro team setting.
• Demonstrated ability to build trust quickly with multiple staff.
• Strong written and verbal communication, specifically the ability to translate technical product workflows into language that makes sense to non-technical staff.
• Willingness to travel for on-site visits based on league seasonality.

Nice To Haves

• Relationships or credibility within pro organizations, such as with management, performance directors, or operations staff.
• Experience in account management, customer success, and/or SaaS.
• Experience with value delivery and client retention best practices.
• Strong initiative and self-direction; able to understand, react to, and motivate others in changing conditions.
• Thrives working on a variety of initiatives at a fast pace.
• People-oriented and quick to connect; enthusiastic, persuasive and collaborative.

Responsibilities

• Partner with current CSMs and own a customer portfolio for the full suite of Teamworks products focused on the professional market.
• Plan and execute each step of the customer lifecycle for professional teams, including product training, ongoing value delivery, account expansion, and renewal.
• Collaborate with customers to ensure that they are achieving their goals.
• Evangelize Teamworks amongst professional staff, developing multiple key relationships and deepening product usage.
• Support renewal conversations and identify cross-sell and expansion opportunities alongside Sales.
• Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.
• Join on-site visits during key seasonal windows like training camp, pre-season, and in-season check-ins.
• Master product functionality and communicate technical capabilities to customers.

Benefits

• exceptional culture of high achievement and teamwork
• colleagues are supportive, humble and take pride in being the top problem solvers and innovators in the business
• clear path toward owning your own book of business as you build credibility in your sport

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed