Customer Success Manager I (Non-DI, North America)
About The Position
We're hiring a Customer Success Manager I to own a growing portfolio of collegiate accounts and drive the renewals and expansion that keep Teamworks the trusted partner in the DII/DIII market. This role allows for a more personalized, high-touch approach with each account rather than spreading across too large a book. You'll be the main point of contact and the voice of the customer for a portfolio of DII/DIII schools, directly responsible for gross revenue retention and expansion revenue. This is a chance to own real business outcomes on a high-performing team, in a market that's growing fast and hasn't been fully tapped yet.
Requirements
- Experience working in collegiate athletics or as a Customer Success Manager with a background in college athletics
- Demonstrated ability to run a renewal or pricing conversation with a hesitant customer
- Genuine, intentional use of AI tools like Claude or Notion AI, starting from the business problem rather than the tool
- Comfort managing an independent book of roughly 100 accounts without heavy day-to-day oversight
- Familiarity with some or all Teamworks products
Nice To Haves
- Experience with Teamworks products (i.e. Hub, Compliance & Recruiting)
- Background in account management or SaaS customer success
- Experience with customer education or training programs
Responsibilities
- Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle, from onboarding through renewal and expansion
- Drive renewal and expansion conversations that directly move our GRR and Net New ARR numbers
- Partner with our team to dig into account data and Gainsight insights, spotting risk and opportunity before it becomes a fire drill
- Use AI tools like Claude and Notion AI as a genuine thought partner, starting from the business problem and figuring out where AI actually helps
- Build trusted relationships across coaches, compliance staff, and athletic department leadership to deepen product adoption
Benefits
- This role is not eligible for sponsorship at this time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
