Customer Success Manager II (DI Collegiate, North America)

Teamworks

4d • $85,000 - $100,000 • Remote

About The Position

We're hiring a Customer Success Manager II (DI Collegiate, North America) to own a portfolio of Division I athletic department relationships and drive retention, adoption, and growth across their Teamworks investment. Our D1 Collegiate Customer Success team is growing, and we're adding this role to continue ensuring customers extract maximum value from their Teamworks investment. In this role, you'll own the post-implementation customer lifecycle, driving retention and identifying expansion opportunities for assigned customers. You'll manage the full customer relationship across our product suite while drawing upon your deep expertise as a Teamworks Champion, becoming the go-to partner for the athletic department stakeholders who depend on it day to day. You'll build strategic relationships with athletic department staff and senior athletic department leadership who rely on your expertise to drive their success.

Requirements

• 5+ years of experience working in a Division I collegiate athletics department — this role requires the credibility and context that comes from having worked at a D1 athletic department
• Hands-on experience with Teamworks Operations products (i.e. Hub, Compliance & Recruiting) with the ability to speak credibly about its value to athletic department stakeholders
• Experience leading strategic initiatives, such as rolling out new processes or driving operational improvements
• Strong cross-functional collaboration experience, coordinating with internal teams and external stakeholders to drive shared initiatives forward
• Elite communication and interpersonal abilities, including comfort presenting to senior leadership and navigating high-touch customer relationships

Nice To Haves

• Prior customer success, account management, or SaaS experience demonstrating understanding of recurring revenue business models
• Experience in senior athletic department positions (Associate AD, Operations, Administration, Compliance) that provided exposure to strategic decision-making
• Familiarity with value delivery frameworks and client retention best practices in technology or SaaS environments

Responsibilities

• Own a portfolio of D1 school accounts as the primary Teamworks partner and strategic advisor
• Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
• Build relationships across athletic department stakeholders, from day-to-day users to senior administrators, and map key decision-makers at each account
• Lead business reviews and strategic planning sessions that connect product value to customer goals
• Partner closely with Product Success Managers and Sales to coordinate on shared account initiatives
• Proactively identify usage gaps and address underutilization before it becomes a renewal risk

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed