Customer Success Manager II, Strategic Account Services (SAS)

Amazon • Seattle, WA

1d • Onsite

About The Position

Amazon's North American Seller Business is seeking a results-driven and analytically minded Customer Success Manager II to join our Time Bound Account Management (TBAM) Supply Chain team. In this role, you will engage with US 3P unmanaged sellers, driving measurable improvements to their FBA supply chain performance through consultative engagement, data-driven recommendations, and cross-functional collaboration. You will identify growth opportunities, build trusted relationships with seller decision-makers, and deliver tailored strategies that optimize inventory health, inbound operations, and fulfillment performance. You will operate with a high degree of autonomy, managing a pipeline of both proactive outreach and strategic account management engagements across a 30-90 day engagement window.

Requirements

• 5+ years of successful enterprise-level sales, account management, or supply chain consulting experience, preferably in e-commerce, retail technology, logistics, or SaaS industries.
• Demonstrated success exceeding output targets using a consultative, solutions-focused approach.
• Strong communication and presentation skills.
• Advanced proficiency in Excel and data analysis tools.
• Ability to thrive in ambiguous and fast-paced environments.
• Passion for continuous improvement through collaboration and teamwork.
• Bachelor's degree.
• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Pipeline management and forecasting.

Nice To Haves

• Experience coaching sellers or clients on operational improvements and upselling services into new markets.
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• Experience working in e-commerce / retail / supply chain / financial services business.
• Experience conducting in-depth analysis of issues at a selling partner or customer level and providing actionable recommendations.
• Experience influencing internal and external stakeholders.
• Experience working in a fast-paced, rapidly changing operations environment.
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions.
• Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.

Responsibilities

• Proactively engage with existing Amazon 3P sellers identified through data-driven opportunity analysis. Initial outreach includes cold calling and email campaigns, progressing to a structured meeting cadence over a 30-90 day engagement window.
• Develop and execute tailored strategies to optimize sellers' FBA supply chain, including inventory planning, inbound shipping practices, placement optimization, and inventory health management.
• Source promotional deals for High-Value Events (e.g., Prime Day, PBDD) and ensure seller inventory readiness to maximize event performance.
• Partner with internal teams to resolve seller friction points and unlock growth opportunities.
• Maintain accurate CRM records, log anecdotes using established frameworks, and contribute to team reporting and WBR metrics.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level