Customer Success Manager II - College & Professional

Hudl•Lincoln, NE

10d•$60,000 - $91,000•Hybrid

About The Position

Hudl is seeking a Customer Success Manager to join their sales team, focusing on customer renewals within the NCAA Division I level. This role involves working with schools and conferences across the United States, directly engaging with basketball coaches, athletic directors, and commissioners. The Customer Success Manager will manage a portfolio of clients, ensuring they receive maximum benefit from their subscription while delivering a high ROI for the company. The primary focus is on engagement activities that secure renewals for the following year. The position requires three days per week in the Lincoln, NE office, with relocation required if not already based in Lincoln or Omaha, NE.

Requirements

Previous experience in a client-facing role, preferably in a technology company.
Experience working with basketball coaches at the NCAA DI and/or professional sports level.
Experience with Hudl products.
Mastery of Hudl’s Pro Suite for basketball, including product and workflow expertise.
Ability to understand the 'why' behind an elite basketball workflow and drive Hudl’s value across multiple departments.
Strong communication skills for interacting with internal and external stakeholders, including handling tough conversations.
Effective time management skills to balance multiple responsibilities such as business reviews, customer support, workflow advising, and identifying expansion opportunities.
A growth mindset, with a desire for continuous improvement.

Nice To Haves

Sales experience, either as an Account Executive or CSM.
Cross-functional experience, including efficient collaboration with internal stakeholders in customer support, product, and operations.
Coaching and/or athletics background.
Ability to diagnose problems and find creative and effective solutions for customers.

Responsibilities

Develop strong customer relationships and maximize satisfaction across a group of accounts, becoming a trusted partner.
Demonstrate products, educate customers, and conduct engagement and commercial activities.
Work towards achieving quarterly and yearly revenue and engagement targets.
Run meetings to understand client needs and identify opportunities for upselling additional services.
Manage a portfolio of clients, ensuring maximum benefit and high ROI.
Focus on engagement activities that lead to renewals.