Customer Success Manager, EPM - San Francisco or Austin

Pigment • Austin, TX

2d • Hybrid

About The Position

As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.

Requirements

• BA/BS degree required
• 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
• Proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.

Nice To Haves

• MBA or other relevant advanced degree preferred.
• 5 years of experience in account management, sales, or professional services at a software/SaaS company.
• Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
• Experience preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

Responsibilities

• Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
• Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
• Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
• Lead the development of the Pigment community through thought leadership, events, and developing best practices.
• Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Benefits

• Competitive compensation package
• generous time off
• parental leave policies
• one company offsite every year
• brand new offices at the heart of major cities including New York, Toronto, Paris, and London
• High-end equipment (based on stock/availability)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior