Customer Success Manager - Enterprise
About The Position
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager - Enterprise to be part of making this happen. This role is based at our headquarters in Eden Prairie, MN, and requires in-office presence four days per week.
Requirements
- Proven ability to thrive in a dynamic, fast-paced environment.
- Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools.
- Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security.
- Creative problem-solver who inspires others with energy, innovation, and commitment.
- 5+ years of progressive success in sales or account management, preferably within technology or cybersecurity.
- Field sales experience with a track record of closing and growing complex accounts strongly preferred.
Responsibilities
- Own and manage a portfolio of enterprise customers leveraging Arctic Wolf’s cybersecurity solutions.
- Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling.
- Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements.
- Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes.
- Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs.
- Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans.
- Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best-practice solutions.
- Build scalable processes to proactively forecast and communicate at-risk accounts, ensuring customer success and long-term retention.
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
