Customer Success Manager, Education (US)

Whop•Brooklyn, NY

1d•Onsite

About The Position

You own customer outcomes for education customers — onboarding, adoption, health, and making sure educators, course sellers, and creators actually make money on Whop. You are not a ticket queue and you are not pure quota theater. This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists: Operator fluent in education, courses, or creator businesses who has lived the customer pain, OR Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships. If you hide behind tickets, this isn't your role. Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as fck. Today there are 100 people full time at Whop — 75% ex-founders. If you're an end-to-end individual that wants full ownership — this is the place to be. We don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.

Requirements

Operator fluent in education, courses, or creator businesses who has lived the customer pain.
Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset.
Technical-enough CSM: understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships.
Must be an end-to-end individual that wants full ownership.
Must want to be the best in the world.

Responsibilities

Own customer outcomes for education customers, including onboarding, adoption, and health.
Ensure educators, course sellers, and creators make money on Whop.
Act as an outcomes and adoption specialist.