Customer Success Manager - Digital Paid Media - AI and Automation First

Eulerity•New York, NY

2d•$90,000 - $110,000•Hybrid

About The Position

Eulerity is an AI-native marketing automation platform, built with AI from the start rather than added later. We automate digital advertising for enterprise brands like Mastercard, The UPS Store, Uber Eats, and European Wax Center across thousands of franchise and multi-location businesses. We're hiring a client-facing Account Manager on our Customer Success team. You'll own a portfolio of brand relationships and be the strategic lead on their paid media performance. This role is for someone who has actually worked inside Google Ads and Meta Ads Manager, and who knows how to turn what they see there into a recommendation a client will act on.

Requirements

3–5 years in account management or client strategy at an ad agency, ad tech company, or media company.
Hands-on experience in Google Ads and Meta Ads Manager, including building, managing, or directing campaigns.
Experience managing client budgets across multiple accounts simultaneously.
A proven track record of growing client accounts, not just retaining them.
Ability to analyze performance data, identify key drivers of results, and present clear recommendations to senior stakeholders.

Nice To Haves

Experience with franchise or multi-location brands and understanding of corporate vs. franchisee decision-making.
Familiarity with YouTube, Display, or programmatic buying.
Experience in a SaaS or platform environment.
Strong Excel and PowerPoint skills.

Responsibilities

Manage a portfolio of multi-location and franchise brands, acting as the primary point of contact.
Oversee a high-touch onboarding process to establish long-term partnerships.
Develop cross-channel paid media strategies (Google Search, Meta, YouTube, Display, emerging channels) aligned with client business goals.
Lead business reviews, interpreting data to provide clear recommendations for next steps.
Collaborate with Technical Account Managers to monitor campaign delivery, diagnose performance issues, and implement optimizations.
Identify and close expansion opportunities through strategic upsells.
Act as a client advocate within Eulerity, liaising with Product and Engineering teams.