Customer Success Manager, Commercial

We are seeking a commercial-focused Customer Success Manager to join our expanding Customer Success team. In this role, you will be responsible for managing and executing the renewals process for our Starter and Growth tier accounts globally. Additionally, you will collaborate with Account Executives to identify expansion opportunities and work with Technical Account Managers to improve product adoption prior to renewal discussions. We are looking for someone with experience in executing commercial strategy, managing a large portfolio of customers, and a strong understanding of the CDP space and data ecosystem. This is a remote position with the opportunity to have a significant impact on our company's trajectory.

• Manage and execute renewals process for all Starter and Growth tier accounts, globally.
• Manage commercial forecasts for all Starter and Growth accounts.
• Identify any expansion opportunities and collaborate with Account Executives to expand a contract.
• Work with assigned Technical Account Managers to identify at-risk accounts prior to renewal, and create engagement strategies to improve product adoption prior to renewal discussions.
• Identify and consolidate customer product feedback and requirements to share with our Product team.
• Manage customer onboarding progress with our Technical Account Managers and escalate any issues as appropriate.
• Work with Technical Account Managers to make sure technical support blockers have been addressed in a timely manner.
• Collaborate with RudderStack leadership to build scalable operations and processes to support rapid growth globally.

• Understanding or experience in the CDP space and data ecosystem
• Understanding of marketing analytics, BI, product analytics or sales operations challenges
• Experience executing commercial strategy, renewals, and expansions
• Experience managing a large, global portfolio of customers
• Ability to multi-task and maintain high attention to detail across multiple projects
• Highly organized and detailed person with strong communication and organizational skills
• High curiosity

• Competitive compensation / OTE
• Remote work opportunity
• Comprehensive health insurance
• Work from home office setup reimbursements
• Learning stipends
• "Take as you need" vacation policy
• Flexible work hours
• Remote first culture
• Team lunches and events
• Equal employment opportunity for all
• Diversity and inclusiveness