Customer Success Manager – Client Growth & Engagement

RSI Security•,

2d•$70,000 - $72,000

About The Position

We are seeking a proactive, relationship-driven Customer Success Manager (Client Growth & Engagement) to join our Delivery organization. In this role, you will serve as a strategic bridge between client delivery, client engagement, and expansion opportunities. You will be responsible for maintaining ongoing client engagement after project kickoff, tracking relationship health, coordinating strategic touchpoints, and identifying opportunities for additional services and long-term partnership growth. Unlike a traditional sales role, this position sits within our delivery organization. You will work closely with Project Management, Client Experience, Sales, and Leadership to ensure clients remain engaged, supported, and aligned throughout their lifecycle.

Requirements

Prior experience operating in a fast-paced professional services, SaaS, or cybersecurity/compliance consulting environment.
Comfort managing executive-level client relationships and coordinating cross-functional communication.
Experience supporting business growth conversations in a consultative, non-aggressive manner.
High attention to detail with experience utilizing CRMs and project management tools (e.g., HubSpot, Monday.com, Salesforce).
Exceptional proactive communication skills, high emotional intelligence (EQ), and active listening skills.
Comfortable utilizing AI and automation tools to enhance team performance and efficiency.

Nice To Haves

This role is ideal for someone who thrives at the intersection of client-facing advocacy and operational execution.
We value team members who view sales enablement as a form of client service, take extreme ownership of their processes, and approach collaboration with proactive initiative and humility.

Responsibilities

Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle.
Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts.
Monitor client engagement, communication cadence, and overall account health.
Maintain deep awareness of client goals, challenges, timelines, and evolving business needs.
Track client activity, milestones, and engagement trends across active accounts.
Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations.
Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities.
Facilitate consultative conversations related to additional services, framework expansion, renewals, and long-term engagement planning.
Ensure all identified opportunities are documented and routed appropriately within internal CRM workflows.
Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions within internal systems (e.g., HubSpot, Monday.com).
Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity.
Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through.
Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns.
Coordinate internal follow-up efforts when client responsiveness or project momentum declines.
Support client retention initiatives through proactive, empathetic communication.