Customer Success Manager, Channel

NinjaOne•Austin, TX

4d•Hybrid

About The Position

The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence.

Requirements

3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
Thorough understanding of the reseller channel and what it takes to enable partner growth
Experience building and maintaining a strong network of partners
Strong written and verbal communication skills
Analytical, strategic mindset with proven problem-solving skills
Excellent customer service skills, with exceptional business and technical acumen
Ability to stay organized and thrive in a fast-paced, collaborative team environment

Responsibilities

Consistently meet and maintain your relationship with NinjaOne channel partners and customers
Drive Net dollar Retention through cross-sell upsell activities
Manage communications and employ conflict resolution with customers
Track and coordinate activities for each account
Negotiate and closing contracts
Analyze marketing trends and predictions
Determine customer needs and propose appropriate solutions
Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision)
Work closely with CAMs and channel team to assist in larger team initiatives