Customer Success Manager - Americas

Pix4D•Greenwood Village, CO

7h•Hybrid

About The Position

PIX4D is seeking a talented Customer Success Manager to manage the Customer Success and Support functions across the Americas. You will be a member and leader within PIX4D’s dynamic team supporting current and future Customers and Resellers across North and South America. As the Customer Success Manager at PIX4D, you are the primary steward of our client relationships across the Americas, leading a team of 3 CS Specialists across the Americas. You will bridge the gap between our technology solutions and tangible business ROI. This is a high-impact, commercial, and consultative position where you and your team will own the health, retention, and expansion of a diverse book of business.

Requirements

3+ years in a Customer Success or Account Management role, ideally within the geospatial, ag-tech, construction, field service or engineering tech sectors
Proven track record of hitting retention targets and identifying revenue expansion opportunities
Exceptional presentation skills & comfortable speaking to both agri-spray drone pilots in the field and VPs in the boardroom
Willingness to travel 20-30% for site visits, regional roadshows, and industry conferences

Nice To Haves

Hands-on experience with the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.)
Proven success in driving "digital transformation" at the field level, specifically moving customer teams from traditional/manual processes to technology-driven workflows.
Experience working in or with industries that leverage GIS, UAVs, and Photogrammetry, as well as an understanding of decentralized environments like Telecom (Tower Inspections), Utilities (Line Inspections), or Renewable Energy (Solar/Wind).
Professional proficiency in Spanish or Portuguese is a significant advantage for the Americas territory (but not required)
Background in Civil Engineering, Surveying, Geomatics, or Construction Management
Part 107 Remote Pilot Certificate

Responsibilities

Lead the transition from pre-sales to sale to implementation, ensuring customers realize value quickly within the PIX4D ecosystem.
Serve as a subject matter expert in photogrammetry and GIS workflows, helping customers translate raw drone/terrestrial data into actionable 2D/3D deliverables.
Lead roadmap reviews and proactively educate users on under-utilized features to deepen platform stickiness.
Ensure that CS & Sales coordination during the renewal cycle is an ongoing effort, while constantly identifying expansion opportunities.
Ensure CS & Sales is coordinating and executing Quarterly Business Reviews (QBRs) for enterprise clients and resellers, defining KPIs and mapping PIX4D’s capabilities to the client’s long-term business goals.
Drive the team to monitor account health metrics (logins, processing volume, license utilization) to intervene before a renewal is at risk.
Act as the internal advocate for the Americas market, funneling product feedback to Engineering and Product teams to influence the future of the ecosystem.
Work closely with the Training & Education team to deliver ongoing external webinars and in-person training sessions.
Ensure accurate records of customer health and interactions within HubSpot are kept by all Support/Success functions.
A history of leading high-functioning teams and owning change-management across the company and products.

Benefits

Medical, Dental and Vision Insurance
Voluntary Critical Illness & Accident Coverage Benefit Options Available
Paid Vacation and Sick Time
11 Paid Holidays
401k plan
Hybrid work opportunity (2 days a week in our Greenwood Village office)
Attractive salary and incentivized OTE package for the right candidate
Exciting work with cutting-edge technology
Flexible working hours
Development opportunities to boost your career
Opportunity to work in a fast-growing international company, engaging in projects that involve other team members around the world