Customer Success Manager

As a Customer Success Manager at Byteboard, your primary responsibility is to ensure that our customers are successful in leveraging our products and hiring the best talent for their teams. You will work closely with customers from initial onboarding to ongoing product adoption, serving as a trusted advisor and helping them overcome challenges in hiring and people processes. Your role will involve relationship management, monitoring customer health metrics, and conducting business reviews to identify opportunities for growth and expansion. With a focus on mid-market and enterprise customer accounts, you will play a crucial role in driving customer satisfaction and retention, ultimately contributing to Byteboard's goal of becoming the industry standard for technical interviewing.

Manage a portfolio of mid-market and enterprise customer accounts and advise customers in their journey to improve hiring and quality through adoption of Byteboard

Understand customers’ challenges and industry trends and consult on how Byteboard can help achieve people goals

Monitor and own customer health metrics including engagement, churn, and account health

Conduct business reviews to recognize positive outcomes and discover opportunities for growth and expansion

• 3+ years of experience in customer success roles
• Experience working with engineering and people products is a plus
• Excellent communication skills
• Ability to build and maintain positive relationships with customers
• Strong multitasking abilities
• Experience in portfolio management and account expansion
• Knowledge of industry trends and challenges in hiring and people processes
• Ability to monitor and analyze customer health metrics
• Proficiency in collecting and utilizing customer feedback for product development
• Strong strategic communication skills
• Ability to develop frameworks and content for user education
• Experience in developing and implementing ongoing communications strategies

• Constantly re-imagining the best possible version of the client experience
• Developing proficiency in collecting ongoing customer product feedback
• Preparing frameworks and content to educate users on how to fully utilize the platform
• Developing an ongoing communications strategy to keep clients engaged and up-to-date
• Opportunity to work in a product-oriented and scrappy team
• Opportunity to uphold core values such as being customer obsessed, building shared success, being an owner, and going the extra mile
• Commitment to building an equity-driven workplace and hiring underrepresented candidates in tech