Customer Success Manager

As a Customer Success Manager at Byteboard, you will be responsible for ensuring the success of our customers in leveraging our products and hiring the best talent for their teams. You will work closely with customers from initial onboarding to ongoing product adoption, serving as a trusted advisor and helping them overcome hiring and people process challenges. Your primary focus will be on relationship management and support, user experience development, and strategic communications. The ideal candidate is an excellent communicator, adept at multitasking, and passionate about building and maintaining exceptional customer relationships.

• Manage a portfolio of mid-market and enterprise customer accounts
• Advise customers in their journey to improve hiring and quality through adoption of Byteboard
• Understand customers' challenges and industry trends and consult on how Byteboard can help achieve people goals
• Monitor and own customer health metrics including engagement, churn, and account health
• Conduct business reviews to recognize positive outcomes and discover opportunities for growth and expansion
• Own expansion and renewal conversations
• Constantly re-imagine the best possible version of all aspects of the Byteboard client experience and identify tangible steps towards it (onboarding, renewals, account reviews)
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Prepare frameworks and content that educates users on how to fully utilize the platform and derive value from Byteboard
• Develop an ongoing communications strategy to keep clients engaged and up-to-date on Byteboard

• 3+ years of experience in customer success roles
• Experience working with engineering and people products is a plus
• Excellent communication skills
• Ability to build positive relationships with customers
• Strong organizational and multitasking abilities
• Proficiency in collecting ongoing customer product feedback
• Ability to understand customers' challenges and industry trends
• Experience in conducting business reviews and owning expansion and renewal conversations
• Knowledge of customer health metrics including engagement, churn, and account health
• Ability to develop frameworks and content to educate users on platform utilization
• Strong strategic communication skills
• Ability to constantly re-imagine and improve the client experience
• Ability to work in a dynamic environment
• Customer renewal and expansion, retention, and usage of Byteboard are key performance indicators for success in this role.

• Opportunity to work with high-growth companies like Lyft, Betterment, and Figma
• Chance to help scale Byteboard to become the industry standard for technical interviewing
• Joining a fantastic team at a magical time as the company strives to change the industry for the better
• Work with Byteboard's customers from initial onboarding to ongoing product adoption
• Serve as a trusted advisor to customers in hiring and people processes
• Excellent communicator who thrives in customer-facing settings
• Create processes in a dynamic environment
• Maintain and improve exceptional relationships with current and future Byteboard customers
• Effective multitasker
• Success in role based on customer renewal and expansion, retention, and usage of Byteboard
• Manage a portfolio of mid-market and enterprise customer accounts
• Advise customers in their journey to improve hiring and quality through adoption of Byteboard
• Monitor and own customer health metrics
• Conduct business reviews to recognize positive outcomes and discover opportunities for growth and expansion
• Constantly re-imagine the best possible version of all aspects of the Byteboard client experience
• Develop proficiency in collecting ongoing customer product feedback
• Prepare frameworks and content that educates users on how to fully utilize the platform and derive value from Byteboard
• Develop an ongoing communications strategy to keep clients engaged and up-to-date on Byteboard
• Relentlessly driven to maintain strong client relationships
• Ownership mindset
• Collaborative work schedule from Monday to Friday, 10am-3pm PT
• Opportunity to work in an equity-driven workplace with a diverse team.