Customer Success Manager

The Customer Success Manager role at Dashlane is responsible for ensuring customers have an excellent experience and achieving ambitious growth goals. This role involves working closely with customers, fostering relationships with key stakeholders, and strategizing operational improvements. The successful candidate will have strong communication and organizational skills, as well as the ability to assess opportunities for improvement and uncover business needs. They will collaborate with cross-functional teams and act as a subject matter expert on Dashlane's products and services. The Customer Success Manager will also be responsible for driving product adoption, resolving customer requests, and meeting quarterly quotas.

• Create an exceptional experience for hundreds of B2B customers, ensuring a positive journey after the initial sale is closed through their annual renewal.
• Become an expert on Dashlane's offerings and help develop rollout and deployment strategies to best match new customer needs based on their specific circumstances to help improve password habits company-wide.
• Fully own a diverse customer list and work independently to ensure needs are met and/or surfaced for internal development teams to consider.
• Consult with customers to define collaboration goals, success criteria, and program strategy to ensure a customer perception of value that leads to renewal and expansion.
• Act as the subject matter expert on the features, benefits, and application of Dashlane's products and services.
• Proactively develop a trusted advisor relationship with customer stakeholders to drive product adoption, educating customers on the Dashlane value proposition and product features over the phone, via email, and via product demonstrations (and, of course, Zoom).
• Conduct periodic customer health-checks to understand behavior, identify renewal risk, and proactively address inactivity and/or missed opportunities to ensure success.
• Manage and resolve customer requests, collect product feedback, feature requests, and foster product testimonials from the existing customer base.
• Meet and exceed quarterly quotas to ensure Dashlane successfully retains and grows account revenue.
• Build long-term customer relationships with a focus on ensuring they know the customer success team can help them navigate uncharted territory within their organization.
• Work in tandem with Dashlane's customer service and support team to ensure technical product-related problems and/or questions are resolved at the right level.
• Learn side by side with peers about the changing landscape of digital security with a team who understands most incoming employees will need some level of basic training on Dashlane and general password management topics.
• Work on a diverse, global team with a positive outlook and desire to help others. Flexibility, drive, and passion are key to the team's working style.

• 2+ years of customer success/sales/account management
• 2+ years in a B2B SaaS/ Tech environment
• A proven track record of consistently meeting or exceeding expectations such as assigned activity/sales quotas
• Exceptional verbal and written communication skills and an ability to effectively communicate and influence others
• Exceptional organizational, time-management, and prioritization skills
• Creative and entrepreneurial mindset

• Competitive salary range of $109,000 - $122,500 in total compensation (base + targeted commissions)
• Equity options for all employees
• Opportunity to purchase ownership in the company
• Benefits package included in total compensation
• Flexible hybrid work schedule
• Opportunity to work with a diverse, global team
• Positive working environment with a focus on helping others
• Opportunity for growth and development within the company
• Training provided on Dashlane and password management topics
• Strong sense of community and passion for improving the digital experience
• Opportunity to work with a growing, international team
• Collaborative work environment with cross-functional peers
• Opportunity to work with customers of all sizes, including IT admins and C-Suite contacts
• Opportunity to become an expert on Dashlane's offerings
• Opportunity to consult with customers and define collaboration goals
• Proactive customer communication and strategy via email, Zoom, phone, etc.
• Opportunity to develop long-term customer relationships
• Opportunity to resolve customer requests and collect product feedback
• Opportunity to meet and exceed quarterly quotas
• Opportunity to work on a fast-paced, high growth environment
• Opportunity to learn about the changing landscape of digital security
• Opportunity to work with confidential information
• Opportunity to think critically and solve complex problems
• Opportunity to work with enterprise web technologies and directory services
• Opportunity to work with cloud and on-premise IT environments
• Opportunity to contribute to the mission of making security simple for organizations and their people.