Customer Success Management Senior Specialist

Amadeus•San Jose, CA

1d•Hybrid

About The Position

The Amadeus Hospitality Distribution Consulting unit in Americas is focused on helping travel sellers and partners access and distribute hotel content effectively. This area combines commercial strategy, customer success, and hospitality solutions, working closely with customers to grow their hotel business and maximize the value of Amadeus solutions. As a Customer Success Specialist, you will play an important role in helping our customers get the most value from Amadeus hospitality distribution solutions to achieve their business goals. You will work closely with customers to understand their needs and challenges, provide expert guidance, promote best practices, and support the successful adoption and use of our solutions. By connecting customers with the right expertise and resources, you will help them accelerate business outcomes and identify opportunities to gain even greater value from their investment. Working alongside Customer Success Managers and cross-functional teams, you will contribute to a strong post-sales experience, build trusted customer relationships, and support continued adoption, retention, and growth. If you enjoy solving customer challenges, sharing your expertise, and helping customers succeed, we would love to hear from you.

Requirements

Fluent in English
Communication – Clear, confident, and effective with customers and internal stakeholders.
Relationship Building – Builds trusted, positive, and lasting relationships.
Teamwork & Collaboration – Works effectively across teams to deliver the best customer outcomes.
Ownership & Accountability – Takes initiative and follows through from challenge to resolution.
Analytical Thinking – Uses data and structured problem-solving to identify root causes and solutions.
4 Years of experience in Customer Facing Roles.

Responsibilities

Set customers up for success by understanding their goals and helping them maximize value from Amadeus solutions.
Drive adoption and engagement through best practices, proactive guidance, and support throughout the customer journey.
Be a trusted product expert, guiding customers through troubleshooting challenges and collaborating with internal teams to identify root causes and solutions.
Monitor customer success by tracking key metrics, anticipating challenges, and driving business outcomes.
Build strong relationships through regular engagement and business reviews.
Support retention and growth by contributing to renewals and identifying opportunities for greater customer value.