Customer Success Liaison

Nsight Health•Cleveland, TN

2d•$60,000 - $65,000•Onsite

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. We are seeking a driven, people-first Customer Success Liaison to join our Customer Success Department. As Nsight’s dedicated on-site representative, you will identify and enroll eligible patients into remote and chronic care management programs — including RPM, CCM, and BHI — while serving as the frontline program ambassador for both patients and clinic staff. From hands-on device education and real-time troubleshooting to staff support and patient engagement, you operate at the intersection of patient outreach and clinical operations. This role is equal parts relationship builder, patient advocate, and enrollment driver. You don’t wait to be activated—you show up, assess what’s needed, and make it happen. AI Fluency Requirement - Non-Negotiable Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Requirements

2–5 years of consultative sales, patient enrollment, or relationship-driven outreach experience, with a demonstrated ability to meet and exceed goals in a fast-paced, people-first environment.
Demonstrated mastery in building authentic professional relationships, earning fast trust from diverse groups, and driving metrics via personal connection—not process dependency.
Excellent communication and organizational skills with the ability to educate, inspire, and connect with a wide range of patients and clinic staff.
Familiarity with EHR/EMR systems or similar platforms is a plus.
Fluency in English required.
Genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't.

Nice To Haves

Healthcare, medical, or clinic-based experience is strongly preferred.

Responsibilities

Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.
Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
Collaborate with care teams to implement effective, patient-first processes.
Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.
Maintain compliance with company policies and applicable regulations.
Perform other duties as assigned.