Customer Success Intern

FortivePittsburgh, PA
5h

About The Position

We are seeking a motivated, detail-oriented Customer Success Intern to join our team for the summer. This role is ideal for someone who enjoys solving problems, analyzing customer data, and improving operational processes that help customers receive a better experience. You will work closely with Customer Success, Renewals, and Operations teams to support key initiatives that strengthen customer engagement and retention. What You’ll Gain Hands-on experience in Customer Success strategy and operations Exposure to real customer lifecycle, retention, and data-driven decision making Opportunities to partner with cross-functional teams Experience designing repeatable processes and identifying automation opportunities A meaningful intern project portfolio you can speak to in future roles Who You Are Curious, analytical, and eager to learn Comfortable working with data and recognizing patterns A clear communicator who enjoys improving customer experiences Organized with strong attention to detail Interested in Customer Success, operations, or related fields Qualifications Actively working towards a degree in Business, Communications, Analytics, or related field, graduating December 2026 or later. Experience with Excel or data tools is a plus (but not required)

Requirements

  • Actively working towards a degree in Business, Communications, Analytics, or related field, graduating December 2026 or later.
  • Curious, analytical, and eager to learn
  • Comfortable working with data and recognizing patterns
  • A clear communicator who enjoys improving customer experiences
  • Organized with strong attention to detail
  • Interested in Customer Success, operations, or related fields

Nice To Haves

  • Experience with Excel or data tools is a plus (but not required)
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