Customer Success Intern
EUV Tech•Martinez, CA
8d•Onsite
About The Position
The Customer Success Summer Internship is an onsite, temporary (~8 weeks) role, supporting the Customer Success team in keeping our fleet of semiconductor tools working. This project will streamline the field service process by making it easy to generate the information needed by our field teams.
Requirements
- Working towards an undergraduate or graduate degree in engineering or computer science
Nice To Haves
- Experience with AI tools
- Experience with ticketing systems to track features and bugs
Responsibilities
- Learn the theory and operation of a semiconductor metrology tool
- Gain an understanding of the subsystems of the tools and their functions
- Use AI tools to generate automated histories of the tools from data within our customer issue ticketing and tracking system.
- Analyze tool histories and usage to optimize service intervals for key components
- Assist with other small projects around the team
Benefits
- Enjoy complimentary on-site lunches, coffee, drinks, and snacks as part of our commitment to a positive workplace experience.
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What This Job Offers
Career Level
Intern
