Global Delivery Intern - Customer Success Support

Oracle•Austin, TX

13d•$18 - $35

About The Position

The Team Come and Join us! The world is changing, and Oracle is looking for leaders like you to be part of that change. We believe transformation is led by individuals with diverse backgrounds, experiences, and ways of thinking. At oracle. We continue to push forward and innovate, not in spite of challenges, but because of them. We’re looking for motivated students who want to leave their mark a one of the world’s largest B2B technology companies. Customer Success Services is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more. The Role Oracle's Customer Success Service (CSS) team is seeking a Global Delivery Intern who will have broad responsibilities and participate to manage the seamless transition of Oracle solutions and services from development to production environments while providing cloud expertise for our valued customers. While working under an experienced mentor, you will further expand your knowledge by working on day-to day cases at Oracle. Responsibilities Job Responsibilities: Participate to resolve high level, very complex, or previously unknown issues requiring expert technical knowledge and business acumen. Work with experienced ASE and the customer to establish plans for integration of new software releases, database backups, and recovery strategies Leverage artificial intelligence and machine learning techniques to identify, design, and implement data-driven solutions that optimize business processes and enhance decision-making. Research technical and industry related issues in Server Technology Perform root cause analysis of difficult database/applications problems and their solutions Assist to provide expert advice and guidance on Oracle Cloud solutions, best practices, and industry trends. Identify and communicate pertinent Oracle alerts Interface with Oracle development, Support, Consulting and on-site support Analyze trends of product usage by customer Collaborate and work closely with cross-functional teams, business development during Sales cycles to come up with optimal solutions for customer requirements. What You’ll Experience: Shadowing, mentoring and training opportunities with our experienced team of CSS professionals. Hands-on application of Database and Application skills in a fast-paced work environment Learn and be part of a fostering culture of continuous learning and development.

Requirements

Bachelor's degree in a relevant field (Computer Science, Data Science, AI, Information Technology, Business Management, etc.).
Project Management or Account Management
Basic understanding of Oracle’s latest product technologies, solutions, or services.
Knowledge with Cloud technologies such as OCI, Azure, AWS etc.
Knowledge of Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc.
Strong programming skills in languages such as Python.
Familiarity with machine learning technologies and Generative AI tools.
Demonstrates good communication and project management skills.
Eagerness to learn and adapt to new technologies and methodologies.
Proficiency in working in a fast-paced, collaborative, and customer focused environment.

Nice To Haves

Cloud certifications highly desirable.

Responsibilities

Participate to resolve high level, very complex, or previously unknown issues requiring expert technical knowledge and business acumen.
Work with experienced ASE and the customer to establish plans for integration of new software releases, database backups, and recovery strategies
Leverage artificial intelligence and machine learning techniques to identify, design, and implement data-driven solutions that optimize business processes and enhance decision-making.
Research technical and industry related issues in Server Technology
Perform root cause analysis of difficult database/applications problems and their solutions
Assist to provide expert advice and guidance on Oracle Cloud solutions, best practices, and industry trends.
Identify and communicate pertinent Oracle alerts
Interface with Oracle development, Support, Consulting and on-site support
Analyze trends of product usage by customer
Collaborate and work closely with cross-functional teams, business development during Sales cycles to come up with optimal solutions for customer requirements.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance