Customer Success Representative Intern

Northeast Bank • Lewiston, ME

4d

About The Position

Northeast Bank is a Maine-based, full-service community bank. We are looking for motivated and talented individuals to join us as an intern this summer to make an impact in a growing company that cares about its employees, customers, and the communities it serves.

POSITION SUMMARY: Provides quality customer service and sales support to the Bank and its affiliates through the Customer Success Center.

Requirements

• Proficient in Word and Excel
• High attention to detail
• Excellent organizational and time management skills
• Effective oral and written communication skills
• Ability to speak and write effectively
• Ability to develop new business and close sales
• Ability to work independently as well as in a team environment
• Effective interpersonal skills
• Excellent phone etiquette
• Ability to multi-task and manage expectations
• Associates degree or equivalent education and/or banking/ contact center experience

Nice To Haves

• Banking and/or financial services background preferred

Responsibilities

• Respond to inbound service calls, emails and chats to provide general bank information, specific customer account information, customer transactions and problem resolution
• Create sales opportunities by cross-selling and up-selling bank products and services
• Maintain professional and technical knowledge through ongoing training initiatives
• Successfully pass technical and regulatory examinations required by the Company
• Participate in outbound customer retention efforts and education
• Complete timely and accurate customer interaction dispositions
• Assist customer applications with our online account opening module
• Provide dependable staffing coverage

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree