Customer Success Representative

Aramsco • Decatur, IL

15h • $14 - $16

About The Position

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education. As a Customer Success Representative, you will work with assigned team members to support them and their customers by managing accounts, providing support to service dept. on repair orders and communicating with customer for approvals and repair status. You will also work with vendors for pricing updates and product availability. Responsibilities also include processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales. $14-$16/HR Primary Duties and Responsibilities Hours will be 8-5 Monday through Friday The Customer Service Team duties may include, but are not limited to, the following: Answer incoming phone calls, emails, and website chats from customers Process inbound orders Respond to website inquiries via phone and/or email Assist customers with looking up parts and technical manuals Consultative sales approach to partner with customers Manage customers clear communication and problem solving Work with internal departments to proactively manage work flow and customer requests

Requirements

• Strong verbal and written communication skills
• Computer/typing skills
• Phone skills
• Multitasking abilities
• Excellent problem-solving capabilities
• Ability to ask probing questions and close a sale
• Strong task management and organizational skills
• Sense of urgency in learning new trends and products, as well as timely follow up
• Must be able to work as a team player!
• 5+ Years of Customer Service
• Excellent communications skills
• Process improvement mindset
• Strong analytical and problem-solving skills
• Onboarding customers

Nice To Haves

• Bi-lingual in Spanish is a plus

Responsibilities

• Answer incoming phone calls, emails, and website chats from customers
• Process inbound orders
• Respond to website inquiries via phone and/or email
• Assist customers with looking up parts and technical manuals
• Consultative sales approach to partner with customers
• Manage customers clear communication and problem solving
• Work with internal departments to proactively manage work flow and customer requests

Benefits

• Health/Vision/Dental insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Life insurance is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed