Customer Success Intern

Acres • Fayetteville, AR

2d

About The Position

Acres is seeking a full-time Customer Success Intern based in Northwest Arkansas to join our growing Customer Success team. As a Customer Success Intern, you will work closely with our Customer Success Team to drive customer growth through onboarding and management of our Enterprise customers. The Customer Success Team at Acres is team-oriented, innovative, and passionate about partnership with our customers. An ideal candidate will possess creative ideas and an eye for automation and scaling process and strategy all while delivering an exceptional White Glove experience to our customers. Your work will directly impact the growth of Acres into the default land transaction platform. The ideal candidate will be available full-time (40 hours per week) starting as soon as possible.

Requirements

• 1-3 years of experience in SaaS client support or customer success; experience with land data is a major plus.
• Strong organizational skills with the ability to manage multiple projects/stakeholders simultaneously and meet deadlines.
• Excellent professional and personable written and verbal communication skills.
• Strong active listener with a drive to solve customer problems and work collaboratively.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• A proactive attitude with a willingness to learn and adapt in a fast-paced startup environment.
• Moderate technical aptitude to understand product functionality and troubleshoot issues.
• Experience with working with CRM systems (Salesforce, HubSpot, etc.).

Responsibilities

• Onboarding and Training: Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product.
• Build and Maintain Customer Relationships: Serve as the primary point of contact for enterprise customers, ensuring their needs are met promptly and effectively by providing training, resources, and expert guidance.
• Manage Customer Engagement and Support: Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity.
• Performance Analysis: Prepare and present business reviews to enterprise customers, highlighting their usage, key achievements, and opportunities for further success.
• Facilitate Customer Renewals and Growth: Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business.
• Serve as a Customer Advocate: Champion the needs of our enterprise customers internally, ensuring their feedback and concerns are documented and considered in company decisions.
• Feedback Collection: Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience.
• Cross-functional Collaboration: Collaborate with internal teams, such as product and engineering, to troubleshoot problems and deliver effective solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 51-100 employees