Customer Success & Growth Lead

StructureCraft

6d • Remote

About The Position

This role is for someone wired for customer relationships, who enjoys spending time with users, takes their feedback personally, and treats each pilot participant like a partner. The ideal candidate has product marketing instincts, thinking in terms of positioning, messaging, and customer stories, and can translate a technical product into language designers use. A significant portion of this role involves written work, including onboarding documentation, case studies, customer notes to product, conference talks, and website copy. The role requires comfort with ambiguity, as founding hires help define their own roles and shape the path from beta to general availability. Quick learning is essential, and while prior experience in AEC is not required, it is strongly preferred. The company will provide immersion in the domain, and the candidate should be eager to learn.

Requirements

• 3 to 5 years of experience in product marketing, customer success, or a closely related GTM role at an early-stage software company.
• Experience ideally with a company selling a technical or design-led product.
• Ability to talk through prior projects, customer relationships built, and GTM work (positioning, launches, content, case studies) owned end-to-end.
• Comfort with ambiguity.
• Ability to learn quickly.

Nice To Haves

• Prior experience in AEC.
• Hands-on design or engineering experience of any kind.

Responsibilities

• Pilot success: Embed with current pilot participants, run onboarding, train new users, and stay close as they use Branch Concept on real projects. Their success is the primary objective.
• Customer learning and synthesis: Turn every pilot conversation into structured insight to inform the product roadmap. Act as the voice of the customer within the company.
• Positioning, messaging, and content: Own the public description of Branch Concept across the website, conference talks, demo scripts, case studies, blog, and social channels. Set the editorial cadence, partner with product for sharp storytelling, and build the company's point of view in AEC software.
• Pilot expansion: Find, qualify, and onboard the next cohort of pilot users. Build a scalable pilot motion.
• GTM groundwork: Partner with leadership on pricing, packaging, and the early sales motion as the company approaches general availability. Provide input and lead execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed