Customer Success Lead
About The Position
Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack. The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice. We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope. We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us. The Role You'll own the customer relationship from activation through renewal. - Onboarding : Voice is a behavior change. You'll help users build new habits and get to value quickly. - Retention : Monitor usage patterns. Reach out when something's off. - Expansion : We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities. - Feedback : You're closest to users. Product decisions will be informed by what you learn. We're early. You'll define how we do this, not inherit a playbook.
Requirements
- 3+ years in customer success, account management, or similar
- Comfortable with technical products and users who expect depth
- Strong writer—most communication is async
Nice To Haves
- Experience with prosumer or developer-focused products is a plus
Responsibilities
- Own the customer relationship from activation through renewal.
- Onboard users, helping them build new habits and get to value quickly.
- Monitor usage patterns and reach out when something is off to ensure retention.
- Identify and pursue opportunities for expansion, turning individual users into team deployments.
- Gather user feedback to inform product decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
