Customer Success Executive

JLL • Dallas, TX

5d

About The Position

JLL is hiring a Customer Success Executive to lead client success for Corrigo and deliver value to enterprise and mid-market clients. The role builds trusted relationships, aligns Corrigo adoption with client objectives, and helps clients realize value throughout their platform lifecycle. It includes strategic business reviews, monitoring customer health, identifying growth opportunities, and coordinating project work across internal teams and client stakeholders.

The position serves as a liaison for integrations, migrations, upgrades, custom development, training, consulting, and implementation projects. It also supports change orders and customer support resolution plans, creates project and requirements documentation, and communicates with senior client stakeholders, including directors, vice presidents, and C-suite executives. The role works with Product Management, Sales, and Marketing to bring customer feedback into product roadmaps and support advocacy activities.

The position requires a bachelor’s degree, preferably in business, management, or marketing, and at least five years of relevant software experience in Customer Success, Client Services, or Account Management. An MBA is highly desired. The job includes approximately 20% domestic travel. The posting lists both on-site locations (Atlanta, Boston, Chicago, and Dallas) and a remote location in Dallas, Texas. Compensation is estimated at $125,000–$165,000 per year. JLL states that the position does not provide visa sponsorship and candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree, preferably in business, management, or marketing.
• At least 5 years of relevant software experience in Customer Success, Client Services, or Account Management.
• Experience conducting business assessments and analyses and translating findings into tailored enterprise solutions.
• Ability to document complex client requirements, develop business plans, manage development change requests, outline integration requirements, and provide high-level technical support.
• Demonstrated ability to upsell and cross-sell solutions to clients.
• Ability to plan and deliver instruction in person and through web-based platforms.
• Ability to collaborate with clients to define goals and objectives and track and communicate progress.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Strong problem-solving, analytical, written communication, and verbal communication skills, including the ability to explain complex concepts to diverse audiences.
• Ability to monitor product usage and customer health, identify at-risk customers, and create mitigation plans.
• Ability to manage multiple projects independently and cross-functionally while keeping stakeholders informed.
• Relationship-building and stakeholder-influencing skills, including experience engaging with end users and C-suite executives.
• Ability to recognize client trends in best practices, change requests, usage patterns, and support issues.
• Ability to adapt to a fast-paced environment, manage competing priorities, and work effectively through pressure and organizational change.
• Self-directed, responsive, team-oriented, and committed to client success.
• Comprehensive understanding of mobile technologies and SaaS ecosystems.
• Ability to travel domestically approximately 20%.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• MBA highly desired.
• Experience with SaaS platforms, JLLT platforms, and/or commercial real estate or facilities management is highly advantageous.

Responsibilities

• Define and execute a strategic vision for improving Corrigo’s Client Success function and client value delivery.
• Manage relationships with assigned enterprise and mid-market clients, aligning platform adoption and value realization with their strategic objectives.
• Act as a trusted advisor and help clients define desired outcomes, goals, and key performance indicators.
• Conduct strategic business reviews and support clients throughout their Corrigo platform lifecycle.
• Support customer advocacy initiatives, including case studies and testimonials, in collaboration with Marketing and Sales.
• Manage client expectations and coordinate cross-functional project activity, including integrations, migrations, upgrades, custom development, training, consulting, and implementation projects.
• Champion support resolution plans and application change orders, and guide clients through upgrades and patches.
• Develop scope documents, presentations, statements of work, functional and technical requirements, reports, and project plans.
• Engage with senior client stakeholders, including directors, vice presidents, and C-suite executives.
• Monitor product usage and customer health indicators, identify at-risk customers, and develop mitigation strategies.
• Coordinate with Product Management, Sales, and Marketing so client feedback informs product roadmaps and the Voice of the Customer is represented.
• Identify opportunities for increased adoption, account expansion, and strategic upselling.
• Take on additional projects and responsibilities as directed by management.

Benefits

• 401(k) plan with matching company contributions
• Medical, dental, and vision care
• Paid time off and company holidays
• Paid parental leave at 100% of salary
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior