Customer Success Engineer, Battle Road

Onebrief•Fayetteville, NC

1d•Onsite

About The Position

At Battle Road, we’re building the next generation of military modeling and simulation technology through AtomEngine, our modern, game-engine-based platform. We are replacing decades-old legacy systems with a more accurate, flexible, and operationally relevant simulation environment. Our technology is already being used in major U.S. military training exercises and command environments. We are seeking a Customer Success Engineer who wants their technical work to directly influence how military leaders train, plan, and make decisions. This is not a traditional customer success role. This is mission-facing engineering. As a Customer Success Engineer, you operate at the intersection of engineering and mission execution. You will deploy into real-world military training environments, including Secret and air-gapped systems. You will configure, extend, and troubleshoot AtomEngine in high-visibility settings. You may be standing in front of senior officers, fielding questions, adapting simulations live, and ensuring the platform performs under pressure. You are the last mile between cutting-edge simulation technology and the warfighter. If you take pride in how you show up, remain composed in challenging environments, and enjoy earning trust and building advocates, this role will challenge and reward you.

Requirements

3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
Strong systems thinking and understanding of modular, maintainable software design
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
Self-directed and effective in fast-moving, ambiguous environments
Active Secret or Top Secret security clearance
Prior military experience
Willingness and ability to work from Ft. Bragg
Willingness and ability to travel up to 50%

Nice To Haves

Experience presenting or teaching technical concepts to large groups
Experience in modeling, simulation, game engines, or defense-related systems

Responsibilities

Operate at the tip of the spear between technology and mission execution.
Deploy AtomEngine into live military training environments, including classified and air-gapped systems
Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
Lead or support training sessions, workshops, and instructional blocks as adoption scales
Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
Translate real-world friction into actionable feedback for Product and Engineering
Improve documentation and repeatability so deployments scale over time
Work directly onsite at Ft. Bragg
Travel up to 50%.